Shipping policy
Last updated: August 27, 2026
Thank you for shopping with Acacia. This Shipping Policy explains how we process and deliver orders to addresses across Egypt, including shipping charges, prepaid delivery zones, address changes and delivery issues.
Shipping Coverage
Acacia delivers to covered locations throughout Egypt. Delivery availability may depend on the destination and the courier's service coverage. If your address is not accepted during checkout, please contact Acacia customer service before placing your order.
Shipping Rates
Shipping charges are based on the delivery destination. Our current standard rates are summarized below:
| Delivery zone | Shipping rate | Estimated delivery time |
|---|---|---|
| Cairo, Giza and covered Greater Cairo and Giza areas | 70 EGP | 1–3 business days |
| Alexandria city | 75 EGP | 1–3 business days |
| Covered outer Cairo and Giza areas | 75 EGP | 1–3 business days |
| Ismailia, the Nile Delta, Lower Egypt, covered Alexandria surrounding areas, Port Said and Suez | 85 EGP | 1–3 business days |
| North Upper Egypt: Beni Suef, Fayoum and Minya | 95 EGP | 2–4 business days |
| Upper Egypt: Assiut, Sohag, Luxor, Aswan and Qena | 105 EGP | 2–4 business days |
| North Coast and Red Sea covered areas | 140 EGP — shipping fee paid in advance | Approximately 7 business days |
| Covered remote areas | 190 EGP — shipping fee paid in advance | Approximately 7 business days |
For the complete list of covered governorates, cities and districts, please view Acacia shipping rates and delivery zones across Egypt.
The shipping charge displayed before you complete your order is the charge applicable to that order. Any free-shipping or reduced-shipping promotion applies only when the conditions shown with the offer are met.
Zones Requiring the Shipping Fee in Advance
Orders to the following locations will not be dispatched until the shipping fee has been transferred and proof of payment has been sent to Acacia customer service:
- 140 EGP: Safaga, Hurghada, Marsa Matrouh, the North Coast and Ain Sokhna.
- 190 EGP: Sharm El Sheikh, New Valley, Marsa Alam, El Tor, North Sinai and El Quseir.
This advance-payment requirement applies to the shipping fee. The payment method for the remaining order value will be the method selected or confirmed for your order. Please do not transfer any amount until you have received the correct payment instructions from Acacia customer service.
Order Processing
We may contact you to verify your order, telephone number or delivery address before dispatch. An order can be dispatched only after the required details are complete and any applicable advance shipping fee has been confirmed. Processing may take longer during sales, public holidays, unusually high order volumes or circumstances outside our reasonable control.
Estimated Delivery Times
Estimated delivery times are based on the shipping rate for your destination:
- 1–3 business days: delivery zones with shipping rates from 70 EGP to 85 EGP.
- 2–4 business days: delivery zones with shipping rates from 90 EGP to 105 EGP.
- Approximately 7 business days: delivery zones with shipping rates of 140 EGP or 190 EGP.
These delivery times are estimates rather than guaranteed dates. Courier schedules, order volume, weekends, public holidays, weather conditions, road restrictions and other events outside our reasonable control may cause delays.
When tracking information is available, it may be sent through your order updates. A tracking update indicating that an order has shipped does not guarantee a specific delivery time.
Delivery Address and Telephone Number
You are responsible for providing a complete and accurate delivery address, governorate, district, nearby landmark and reachable telephone number. Please review this information carefully before completing your order.
If you need to correct your delivery information, contact Acacia customer service as soon as possible. We cannot guarantee that an address or telephone number can be changed after the parcel has been handed to the courier. Any additional delivery charge resulting from incorrect or incomplete information will be communicated before redelivery is arranged.
Delivery Attempts and Returned Parcels
Please keep your telephone available after placing an order because the courier may contact you to complete delivery. If a parcel is returned because the courier could not reach you, the address was incomplete, or delivery was refused, please contact us if you would like it sent again. A new shipping fee may apply and will be communicated before redispatch.
Delayed or Missing Parcels
If your order is significantly delayed or the tracking information appears incorrect, please contact Acacia customer service with your order number. We will review the available information and coordinate with the courier where appropriate. Courier investigations may require additional time.
Damaged Parcels or Incorrect Items
If your parcel arrives visibly damaged, or if you receive an incorrect item, keep the parcel, packaging and product in their received condition whenever reasonably possible. Contact us promptly with your order number and clear photographs so that we can review the issue and assist you.
Returns, Exchanges and Refunds
Product returns, exchanges and refunds are governed by our Return and Refund Policy. Nothing in this Shipping Policy limits any rights available to you under applicable Egyptian consumer protection law.
Policy and Rate Updates
We may update this Shipping Policy or our shipping rates when our services, courier coverage or delivery costs change. Updates will be published on this website. The shipping charge confirmed for an order will not be changed after the order is placed without your agreement.
Contact Us
If you have a question about shipping, your delivery area or an existing order, please contact Acacia customer service and include your order number when available.