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Privacy policy

Last updated: August 29, 2026

This Privacy Policy explains how شركة قيلش لصناعة الملابس الجاهزة والنسيج, trading as Acacia ("Acacia," "we," "us," or "our"), collects, uses, stores, and discloses personal information when you visit acaciawear.com (the "Site"), place or receive an order, create an account, subscribe to our communications, contact us, or otherwise use our products and services (collectively, the "Services").

Please read this Privacy Policy carefully. Where applicable law requires consent for a particular activity, including certain non-essential cookies or direct electronic marketing, we will request that consent separately. You may choose not to provide certain information, but doing so may prevent us from fulfilling an order, providing a feature, or responding to a request.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include anonymous or properly de-identified information. The information we collect depends on how you interact with Acacia and the Services.

Information You Provide Directly

  • Contact and delivery information: your name, email address, telephone number, billing address, delivery address, and any delivery instructions you provide.
  • Order and transaction information: products ordered, order value, delivery method, payment method, payment confirmation, shipping-fee confirmation where applicable, returns, exchanges, cancellations, and transaction history.
  • Account information: your login credentials, saved addresses, preferences, and settings if you create a customer account.
  • Shopping activity: products you view, add to your cart or wishlist, review, purchase, return, exchange, or cancel, where those features are available.
  • Customer-service information: messages, attachments, feedback, complaints, product reviews, and other information you choose to provide when communicating with us by email, WhatsApp, social media, forms, or another support channel.
  • Marketing preferences: whether you have agreed to receive promotional emails, text messages, or other marketing communications and your subsequent preference changes.

Payment-card or banking information is generally collected and processed directly by the relevant payment provider. Acacia may receive limited information such as the payment method, transaction status, and payment confirmation, but we do not ordinarily receive or store complete payment-card details.

Information Collected Automatically

When you use the Services, we and our authorized providers may automatically collect information such as:

  • your IP address and approximate location derived from it;
  • browser, device, operating-system, and network information;
  • cookie identifiers and similar online identifiers;
  • pages and products viewed, searches, clicks, referral URLs, and the time and manner in which you interact with the Site;
  • cart and checkout activity and interactions with our communications or advertisements; and
  • diagnostic, performance, security, and fraud-prevention information.

We may collect this information through cookies, pixels, tags, web beacons, server logs, and similar technologies (collectively, "Cookies").

Information We Receive from Other Sources

We may receive personal information from:

  • Shopify, which provides the ecommerce platform used by the Site;
  • payment processors and financial-service providers;
  • couriers, delivery companies, fulfillment providers, and logistics partners;
  • fraud-prevention, security, customer-support, hosting, analytics, and cloud-service providers;
  • advertising and marketing partners; and
  • social-media and messaging platforms when you interact with our official pages, advertisements, or accounts.

How and Why We Use Personal Information

We may use personal information to:

  • Provide products and Services: process and confirm orders, arrange delivery, provide order updates, administer payments, returns and exchanges, manage customer accounts, and provide requested products and features.
  • Provide customer support: answer questions, investigate complaints, respond to feedback, and communicate about orders, deliveries, returns, payments, accounts, or other transactions.
  • Operate and improve the Site: maintain, personalize, analyze, troubleshoot, and improve the Site, our products, customer experience, and business operations.
  • Protect customers and Acacia: authenticate accounts, protect payments and customer information, detect or investigate fraud, misuse, security incidents, unlawful conduct, or violations of our terms and policies.
  • Conduct marketing and advertising: where permitted and with consent when required, send product news, offers, and promotional communications and measure or improve marketing campaigns.
  • Comply with legal obligations: meet applicable legal, tax, accounting, consumer-protection, regulatory, and record-keeping requirements; respond to lawful requests; and establish, exercise, or defend legal claims.
  • Administer our business: conduct audits, maintain business records, manage corporate transactions, and support internal administration.

Depending on the circumstances and applicable law, we process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate business interest that does not override your rights, establish or defend legal claims, and/or because you have provided valid consent.

Cookies and Similar Technologies

We and our providers, including Shopify, use Cookies to operate and secure the Site, remember your choices, retain items in your cart, understand Site performance, measure customer interaction, and, where permitted, personalize content or advertising.

Some Cookies are necessary for the Site to function. Analytics, personalization, or advertising Cookies may be optional and, where required by law, will be used only after valid consent. You can manage Cookies through any privacy or cookie-preference tool displayed on the Site and through your browser settings. Blocking certain Cookies may affect Site functionality.

For more information about Cookies used in connection with Shopify, review Shopify's Cookie Policy.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including:

  • Service providers: Shopify, hosting and IT providers, payment processors, couriers, fulfillment providers, customer-support providers, analytics providers, security providers, and other suppliers performing services for us.
  • Business and marketing partners: partners that help us provide Services, communicate with customers, analyze performance, or advertise our products, subject to applicable law.
  • At your direction or with your consent: for example, when you ask us to arrange delivery, use a third-party integration, or disclose information to another party.
  • Affiliates and corporate entities: where necessary to operate and administer our business.
  • Legal and safety purposes: regulators, courts, law-enforcement authorities, advisers, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, or property; prevent fraud; enforce our terms; or respond to lawful requests.
  • Business transactions: a buyer, investor, lender, adviser, or successor in connection with a proposed or completed merger, financing, restructuring, sale of assets, insolvency, or similar transaction, subject to appropriate safeguards.

Please do not send national identification numbers, medical information, passwords, complete payment-card details, or other sensitive information through ordinary customer-service messages unless we specifically request it through an appropriate secure channel and it is legally necessary.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about access to and use of the Services to provide and improve the ecommerce platform and related services. Information submitted through the Services is transmitted to Shopify and may also be processed by Shopify providers in countries other than the country where you live.

To help protect, grow, and improve our business, we use Shopify enhanced features that incorporate information from your interactions with our Site, other merchants, and Shopify. For these enhanced features, Shopify may process personal information as an independent controller, including for analytics, personalization, and advertising. Shopify is responsible for responding to requests concerning its processing for these purposes.

Learn more in the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise rights concerning Shopify's processing through the Shopify Privacy Portal.

Official Acacia Channels and Third-Party Services

The Site may link to websites, payment services, messaging services, or social-media platforms operated by third parties. We do not control and are not responsible for their privacy, security, content, or practices. Please review the relevant third party's privacy notice before providing personal information.

Acacia's official online channels include:

When you contact Acacia through WhatsApp, Facebook, Instagram, TikTok, or another third-party platform, that platform will also process information under its own terms and privacy notice.

Only channels expressly listed on or linked directly from the official Site are authorized to represent Acacia. For further information, review our Official Acacia Brand and Non-Affiliation Notice.

Information you post publicly, such as a public product review or social-media comment, may be visible to other people and handled by the relevant platform under its own terms and privacy notice.

Children's Privacy

Although Acacia sells products intended for children, purchases must be made by an adult. The Services are not directed at children, and we do not knowingly collect personal information directly from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, contact us using the details below so we can review and, where required, delete the information.

Security of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Do not share your password or access details. If you believe your account or personal information has been compromised, contact us promptly.

Where required by applicable law, we will notify affected individuals and the competent authority of a personal-data breach.

How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining your account, fulfilling orders, meeting accounting, tax, warranty, fraud-prevention, and legal obligations, resolving disputes, and enforcing agreements.

Retention periods vary according to the category of information, the nature of our relationship with you, legal requirements, and whether the information is needed to establish, exercise, or defend legal claims. When information is no longer required, we will delete or anonymize it, or securely isolate it where immediate deletion is not reasonably possible.

International Data Transfers

Acacia is based in Egypt. Shopify and some service providers may process or store personal information in other countries whose data-protection laws may differ from those in Egypt or where you live.

Where personal information is transferred internationally, we will apply the safeguards, permissions, consents, and transfer mechanisms required by applicable law. Transfers from Egypt will be handled in accordance with Egyptian Personal Data Protection Law No. 151 of 2020, its Executive Regulations issued by Ministerial Decision No. 816 of 2025, and applicable requirements of the Egyptian Personal Data Protection Center.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable conditions and exceptions, you may have the right to:

  • know whether and why we process your personal information;
  • request access to or a copy of personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information;
  • withdraw consent where processing is based on consent, without affecting processing lawfully completed before withdrawal;
  • object to or request restriction of certain processing;
  • request portability or transfer of information where applicable;
  • opt out of direct marketing; and
  • submit a complaint to the competent data-protection authority.

You may exercise a privacy right by contacting us using the details below. We may request information reasonably necessary to verify your identity and protect your account. An authorized representative may submit a request on your behalf where permitted by law, but we may require evidence of the authorization and direct identity verification.

We will respond within the period required by applicable law and will not discriminate against you for lawfully exercising a privacy right. A request may be limited or refused where permitted by law, including when information must be retained to comply with a legal obligation, complete a transaction, prevent fraud, resolve a dispute, or establish or defend a legal claim.

Marketing Communications

We send direct electronic marketing only where permitted by law and, when required, with prior consent. Our marketing messages identify Acacia and provide a way to unsubscribe or object to future promotional messages.

You may unsubscribe from promotional emails through the unsubscribe link in the message or by contacting us. You may withdraw consent to text-message marketing by following the instructions in the message. Even after opting out of marketing, we may send non-promotional communications about orders, payments, deliveries, accounts, security, or customer-service requests.

Complaints

If you have a concern about how Acacia handles your personal information, contact us first using the details below so we can investigate and respond.

If you are not satisfied with our response, you may have the right to submit a complaint to the data-protection authority where you live. In Egypt, the competent authority is the Personal Data Protection Center.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, business practices, technology, or legal and regulatory requirements. We will publish the revised version on the Site, update the "Last updated" date, and provide any additional notice required by applicable law.

Contact Us

For questions about this Privacy Policy, Acacia's privacy practices, or to exercise a privacy right, contact us using the following details:

Hygiene-Protected Underwear Policy

For your safety and peace of mind, underwear cannot be returned or exchanged after delivery, in accordance with Egyptian consumer protection regulations.

Worldwide Shipping

For wholesale customers Acacia proudly ship wherever you are.

Verified 100% Cotton

Pure cotton, tested for fiber content and skin sensitivity with certifications.

Cash on delivery

Enjoy a safe and protected checkout experience.